Food & beverage
Guests open your menu in the chat and order in their own words. Every item is checked against the menu, read back for confirmation and timed for in-room or dining-hall delivery.
Hospitality means happy guests
Every guest request, captured and resolved.
Your guests would rather send a message than make a call. Torenia Front Desk Chatbot gives them an assistant on their own phone — and gives your team a ticket for every request, a clock on every ticket, and the numbers to show how well each one was handled.
- No request left unattended
- Every department measured
- Nothing for guests to install
Why chat
Your guests would rather text than call.
A phone call means waiting, repeating yourself and hoping someone wrote it down. A message is quick, private and on the record — for the guest and for your team.
Say it once
No hold music, no repeating the room number. The request arrives complete: item, quantity, room and time.
Any hour, no awkwardness
Ask at 2 a.m. or from the pool, without feeling like a bother. Every request is captured the moment it is sent.
In writing, not misheard
What the guest typed is exactly what your team sees. No mis-heard orders, no lost notes.
Updates where they look
Acknowledgements, replies from staff and completion notices arrive in the chat the guest already has open.
Our promise
No request left unattended. None left waiting too long.
Every request follows the same path, with a clock that starts when the guest wanted it — not when they happened to ask.
-
1
Captured
A ticket with a reference number, routed to the right department the moment the guest confirms.
-
2
Acknowledged
A team member accepts it, and the guest is told someone is on it.
-
3
Escalated if late
If it runs past the requested time, the guest can chase it — or simply ask “where is it?”. It turns yellow, then orange, then red, and jumps the queue.
-
4
Staff reply
Your team can message the guest directly from the ticket, in your department's name.
-
5
Done
Closed, timed and the guest notified. If it cannot be done, they get an apology — never an internal excuse.
Beyond the room
Where guests spend, every request counts.
Food & beverage, the travel desk and special requests are a major revenue stream — and each one starts with a guest asking for something. Make asking effortless, and never let an ask go unanswered.
Travel desk
Beaches, temples and attractions with map links guests can tap — and when they want a cab or a tour arranged, the request lands straight with your travel desk.
Special requests
An iron, a hairdryer, a sewing kit, a deep clean. Anything outside your standard services is captured and flagged for review — your team decides, and the assistant never over-promises.
How it works
From the room door to done, without a phone call
-
1
Check in
The front desk adds the guest's name, mobile number, room and dates. That alone unlocks the assistant for them.
-
2
Scan the room code
The guest enters their mobile number. Name and room are filled in automatically — and access ends the moment they check out.
-
3
Ask naturally
They pick a service — room service, food, maintenance or local help — and type the way they talk. Torenia Front Desk Chatbot asks only for what it still needs.
-
4
Ticket, then updates
Your team gets a ticket with a reference number, and the guest is kept informed until it is done.
For your guests
Four services, one chat
Guests choose what they need first, so every conversation starts in the right place.
Room Service
Towels, toiletries, tea, coffee, cleaning. Item, quantity and room are captured automatically, along with when the guest wants it.
Food Ordering
Guests open your menu right in the chat. Orders are checked against it, read back for confirmation, and set for in-room or dining hall delivery.
Maintenance
AC not cooling? TV remote missing? A ticket is raised with the issue, the equipment, its urgency and permission to enter the room.
Local Assistance
Nearby beaches, temples and attractions with map links guests can tap. When they want a cab or a tour arranged, it goes to your travel desk.
Accountability
Know how every department — and every person — is doing.
Response time measured the way guests feel it: from the moment they wanted something, not from when they happened to ask.
- Time to acknowledge and time to resolve, for every request
- On-time rate against the time the guest asked for
- Breakdowns by department, staff member, room and guest
- How often guests had to chase, and how far it escalated
- Busiest hours of the day, for smarter rostering
- Any view for today, the last 7, 30 or 90 days, or the year
Requests128
Median acknowledge2m
Median resolve14m
On time91%
Requests by day
| Department | Requests | Avg resolve |
|---|---|---|
| Food & Beverage | 52 | 12m |
| Room Service | 41 | 9m |
| Maintenance | 23 | 31m |
| Travel Desk | 12 | 18m |
For your team
Everything your team needs, in one back office
Each role sees only its own work. Managers see everything.
Acknowledge, complete, cancel
One step at a time, from a live queue. The guest is told at every stage — and a cancellation never exposes the internal reason.
Escalation ladder
Chased requests turn yellow, orange, then red, are raised to high urgency, and move to the top of the queue.
Message the guest
Reply from any ticket and it appears in the guest's chat, signed by your department.
Needs-review for custom requests
Anything outside your documented services is flagged, so a person decides — nothing is promised automatically.
Analytics dashboard
Speed, on-time rate and escalations by department, staff member, room, guest and date — with charts and tables.
Staff management
Seven roles from front desk to admin. Temporary passwords, a forced change at first sign-in, and lockout after repeated failures.
Check-in and check-out
Register guests in seconds; access starts at check-in and ends the moment they check out. Search current and past guests by mobile, name or room.
Menu management
Upload the menu PDF guests read and the item list orders are checked against — replace either one at any time.
Your rules, no code
The assistant's instructions for each service are plain text you can edit — tone, required details, what to escalate.
…and more: guest request history, department and staff filters, on-topic guardrails, a mobile-first guest experience, and an assistant that never asks for the room number.
Built-in guardrails
Helpful, and careful about it
- Stays on topic. Questions unrelated to the stay get a polite, fixed reply instead of a guess.
- Never over-promises. For anything outside your documented services, it notes the request and says your team will follow up.
- Access ends at checkout. Only guests checked in right now can use it; checking a guest out locks them out immediately.
- Private by design. Each guest sees only their own requests, and each department only its own queue.
Hospitality means happy guests.
Give every guest a faster way to ask — and your team a better way to answer.